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Common Ailments Service

common ailments scheme poster

Available at your local community pharmacy

The Common Ailment service should be considered as an alternative to GP appointme

ts for patients who need NHS advice and treatment for a number of common ailments.

Patients who require advice relating to eye conditions should be referred to the Welsh Eye Care Service delivered by community optometrists (opticians) throughout Cwm Taf.


What conditions are covered?

Pharmacists can offer advice and/or treatment for 27 agreed conditions.

These are:

  • Acne Athletes Foot Backache (acute)
  • Chickenpox Cold sores* Colic*
  • Conjunctivitis (bacterial) Constipation Dermatitis (acute)
  • Diarrhoea* Dry Eye Haemorrhoids
  • Hayfever Head Lice Indigestion/reflux
  • Ingrowing toenail* Intertrigo Mouth Ulcers
  • Nappy rash Oral thrush Ringworm
  • Scabies Sore throat/tonsillitis Teething
  • Threadworm Vaginal thrush Verruca/warts

What about conditions not included (e.g. cough, cold, rash)?

Patients suffering with other conditions will not be able to access the Common Ailments service. They may however receive advice from the pharmacist and the option to buy medicines over the counter. If a pharmacist feels that the patient needs to be seen by the GP they will refer appropriately.

Can everyone be referred to the Common Ailments Service?

For some conditions there are exclusions based on

  • Age
  • Pregnancy/breastfeeding
  • Clinical exclusions

These vary depending on the condition a summary of the exclusion criteria can be found on the following page. If you are unsure whether to refer to pharmacy please contact your local pharmacist for advice.